OUR SERVICES

Quality Improvement

Helping providers strengthen quality, evidence compliance and achieve stronger CQC outcomes

We help health and care organisations understand their current quality position, identify opportunities for improvement and build the capability, systems and confidence needed to sustain change over time.

Delivering high-quality care has never been more challenging. Increasing demand, pressure on teams and evolving regulatory expectations require organisations to continuously improve while maintaining day-to-day performance. We will work with you to understand your organisational quality, support teams to identify and drive change, and put in place the systems needed for improvements to be sustained over time.

HOW WE CAN HELP

Six ways we support continuous quality improvement

01 Diagnostic & CQC preparedness

We provide in‑depth diagnostics that go beyond standard compliance checks and support organisations to prepare confidently for CQC and other regulatory frameworks.

Our reviews help organisations understand how services are working in practice, identify gaps and root causes, prioritise improvement actions, and ensure leaders and frontline teams feel prepared and confident for regulatory assessment.

Typical support includes:

In-depth service and organisational quality diagnostics
Compliance, governance and assurance reviews
CQC readiness assessments and inspection preparation
Evidence and documentation reviews
Root cause analysis and improvement prioritisation
Quality maturity and capability assessments
Leadership and frontline team coaching
Support with statements, action plans and improvement evidence

02 Recovery

Where quality or performance face challenges have been identified, we help organisations develop and deliver improvement and recovery plans that restore confidence, strengthen oversight and support sustainable change.

Typical support includes:

Quality and performance recovery planning
Improvement plans following inspection or assurance findings
Governance and oversight strengthening
Risk, issue and action tracking frameworks
Support to rebuild confidence with regulators, commissioners and Boards

03 Improvement & Change

We work in partnership with teams to design and deliver practical, measurable improvements that work for your team and that are aligned to organisational priorities, including the NHS Long Term Plan, and implementing Quality Management Systems for consistency and oversight.

Typical support includes:

Quality improvement programme design and delivery
Change planning aligned to organisational priorities
Quality Management System development and implementation
Measurement frameworks and benefits tracking
Team engagement, facilitation and implementation support

04 Digital & Systems

We support organisations to assess, source, implement and optimise digital systems that enable safer, more efficient ways of working, including digital optimisation and the safe use of AI.

Typical support includes:

Digital systems assessment and option appraisal
Requirements analysis and procurement support
Implementation planning and change support
Digital optimisation and workflow improvement
Safe and practical use of AI to support quality and efficiency

05 Service & Pathway Design

We design quality and safety pathways and protocols, ensuring they are integrated with governance, accountability and operational structures. The focus is on creating systems that work day‑to‑day and support lasting improvement.

Typical support includes:

Quality and safety pathway design
Clinical and operational protocol development
Integration with governance and accountability structures
Service model and workflow design
Implementation planning and sustainability support

06 Governance, Policies & Assurance

We strengthen governance, assurance and oversight through robust Quality Management Systems, clear policies and practical frameworks that support compliance, accountability and continuous improvement.

Typical support includes:

Quality governance and assurance framework design
Policy review, development and implementation support
Board and committee reporting improvements
Quality Management System strengthening
Accountability, escalation and oversight arrangements

Latest Thinking & Client Stories

Case Studies

Estates

A space optimisation project in collaboration with Abintra Consulting, addressing the additional space needs of Livewell Southwest.

Estates

Leading the development of a business case to secure additional estate space for a Primary Care Network (PCN).

Estates

Developing people-focused estates strategy “Smarter Spaces” and navigating a post-pandemic way of working.

Latest Insights & News

NHS IMPACT Self-Assessment: what NHS providers need to know

Trusted Expertise in Out-of-Hospital Healthcare Transformation

What NHS Commissioners Really Look for in Bids (and Why Some Score Higher Than Others)

The Future of Service Reconfiguration: Lessons from the Field

"[Baxendale] took what initially felt like an insurmountable task, developing a full strategy and made the entire process feel seamless and achievable. Their ability to break complexity down into clear, structured steps was incredibly helpful...Their support didn’t just help produce a strategy; it helped me achieve something I genuinely didn’t think I could."

Priscilla Nzounhenda - Deputy Director of Continuous Improvement - Norfolk and Suffolk NHS Foundation Trust

STILL HAVE QUESTIONS?

Talk to Our Quality Improvement Team

CERI JONES

Managing Director

AMELIA SMITH

Senior Consultant

Looking to improve quality, performance or CQC outcomes?

Whether you're preparing for CQC, responding to performance concerns or driving long-term improvement, we can help you move from assurance to action.