Community Health Providers |

East of England

Provide CIC

Provide CIC is a community interest company that originated in the NHS and has evolved to focus on delivering high‑quality, safe, and effective community health services rooted in local need. With all surpluses reinvested, it is deeply committed to community engagement, innovation, and supporting people and places to thrive.

Provide CIC is a community interest company that originated in the NHS and has evolved to focus on delivering high‑quality, safe, and effective community health services rooted in local need.

With all surpluses reinvested, it is deeply committed to community engagement, innovation, and supporting people and places to thrive.

What We Did

New digital system aimed to fundamentally transform the service user experience while providing a fully connected digital solution across all elements of the project.

The service user interface transformed the way individuals interacted with the service by offering features like online ordering of STI kits and condoms for convenient delivery to a chosen address.

On the clinician side, the interface facilitated a joined-up service across all elements of the service, from pathology to outreach across digital and clinic based care.

This ensured a single view of the truth, supporting continuity of care and enabling service optimisation and transformation.

What Changed

Robust project management support including risk management, stakeholder mapping and project planning to ensure the solution was mobilised safely, effectively and in meeting the tight timeframe.

Mobilising the project plan, collaborating closely with stakeholders to ensure timely completion of tasks and effective management of risks.

Collaborating with Provide Wellbeing and key strategic partners, including Terrance Higgins Trust (THT), Essex Partnership University NHS Foundation Trust (EPUT), and East Suffolk and North Essex NHS Foundation Trust (ESNEFT), to map out system requirements.

Working at the interface between Provide Wellbeing and the digital system provider to establish effective contracts and customise the system to meet business needs.

Providing support to teams in preparing for digital mobilisation, including establishing governance arrangements for both during and post-launch phases.

Results

Successful support of the timely mobilisation of Provide’s new digital system specifically tailored to their and their strategic partner’s needs, ensuring a seamless transition and a high level of integration across the service.

Its implementation has empowered Provide to further innovate their offering and services, supporting their strive to deliver the highest quality service to their users.

Related Case Studies

BAXCQC

Find out how MDC PCN simply and quickly worked through their CQC registration application

Quality

Supporting a mental health trust to deliver on their CQC Must and Should Dos

Quality

Implementation of a Quality Management System, completion of the Single Assessment Framework and introduction of a new audit schedule and governance framework for Psychiatry UK.

BAXCQC

Helping a specialist fertility service with a full CQC registration support package.

BAXCQC

Helping a dermatology provider navigate CQC registration.

BAXCQC

A collaborative group of practices who work together to focus on local patient care

Quality

Developing a robust improvement programme to address the key quality and safety issues within a mental health trust

Quality

Leading the mobilisation of a primary care contract, ensuring a safe and seamless contract handover

Quality

Utilising CQC's Single Assessment Framework to enable cross-learning and improve care delivery and safety across the Trust

Estates

A space optimisation project in collaboration with Abintra Consulting, addressing the additional space needs of Livewell Southwest.

Ready to tackle your next challenge?

Let’s start the conversation