Community Health Providers |

South West

Livewell Southwest - Mayflower Primary Care Network

Mobilisation Support for taking on a caretaker contract.

“As the Managing Director and SRO, I felt very supported by Robin from the Baxendale team. He brought confidence, expertise and a calm approach. Very quickly, he brought a simple, clear structure to oversee the mobilisation process together with a programme management approach which enabled me to provide a high level of confidence and assurance to my Board. Although timescales were very tight, quality was not compromised, and the transfer was a great success."

Mandy Seymour, Managing Director

Livewell Southwest is an independent, award winning social enterprise providing integrated health and social care services for people across Plymouth, South Hams and West Devon, as well as some specialist services for people living in parts of Devon and Cornwall.

It works in partnership with local NHS organisations to support joined-up, place-based care and improve outcomes for local populations.

What We Did

Livewell Southwest (LSW) was asked by Devon ICB to take on a caretaker contract for Mayflower Medical Group, a Primary Care Network in Plymouth serving 50,000 patients across five practices. With three months available until contract go-live, Baxendale was asked to lead on the mobilisation of the contract and ensure the safe and smooth handover from the previous provider to LSW.

What Changed

Developing a comprehensive mobilisation plan encompassing all necessary actions to ensure a safe and smooth contract handover.

Establishing and leading a mobilisation steering group, ensuring subject matter experts and leads were closely involved, e.g. Workforce, Service Model, Governance, Finance & Contracts etc.

Managing the mobilisation plan, collaborating closely with stakeholders to ensure timely completion of tasks and effective management of risks.

Collaborating with the previous provider, Devon Doctors, and Devon ICB to ensure timely transfer of information and troubleshooting any roadblocks.

Working with all third party suppliers to ensure seamless contract novation or set up of new contracts where necessary.

Working at the interface between LSW and Devon ICB to establish contractual arrangements.

Supporting the delivery model options appraisal and subsequent set up of Livewell Primary Care Group, holder of the caretaker contract.

Results

Successful and timely mobilisation of the caretaker contract, including hands‑on support for go‑live preparation and the establishment of clear governance structures before and after go‑live.

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