Community Health Providers, Mental Health |

East of England

Norfolk and Suffolk NHS FT

Development of a new Trust Strategy following an “Inadequate” CQC rating and being subjected to the Recovery Support Programme.

Norfolk and Suffolk NHS Foundation Trust (NSFT) is a specialist NHS mental health and learning disability trust providing services across Norfolk and Suffolk.

The Trust delivers a wide range of community and inpatient services, working with partners to improve quality, safety, and outcomes for people using mental health services across the region.

What We Did

The client asked Baxendale to support them with the development of a robust strategy that would set a clear direction of travel for the Trust, while recognising the position it was coming from, highlighting immediate priorities and a longer-term vision for sustainably embedded improvement.

What Changed

Development of a robust strategy setting a clear direction of travel, while recognising the Trust’s current position, highlighting immediate priorities and a longer-term vision for sustainably embedded improvement.

This required significant diagnostic work as well as engagement with key internal and external stakeholders so that everyone within and outside of the Trust could stand behind the new strategy.

Development of a structured programme of work based on best practice, giving structure to the strategy development process.

Leading the work to develop the resulting strategy, forming an internal project team with key stakeholders to ensure rounded input into the process and final output.

Results

Development of a vision, mission and set of strategic priorities for the Trust, to be delivered through a series of tangible improvement initiatives for 23/24.

A clear roadmap over the next three years, to support continued improvement, arrangements to manage the practical delivery of the strategy and service user stories to ground our strategy in the experience of our staff, service users and carers.

NSFT launched its new Trust Strategy in May 2023, with it being well received by all partners.

The Trust is now developing the underpinning enabling strategies that will support delivery of the overarching strategy.

Related Case Studies

BAXCQC

Find out how MDC PCN simply and quickly worked through their CQC registration application

Quality

Supporting a mental health trust to deliver on their CQC Must and Should Dos

Quality

Implementation of a Quality Management System, completion of the Single Assessment Framework and introduction of a new audit schedule and governance framework for Psychiatry UK.

BAXCQC

Helping a specialist fertility service with a full CQC registration support package.

BAXCQC

Helping a dermatology provider navigate CQC registration.

BAXCQC

A collaborative group of practices who work together to focus on local patient care

Quality

Developing a robust improvement programme to address the key quality and safety issues within a mental health trust

Quality

Leading the mobilisation of a primary care contract, ensuring a safe and seamless contract handover

Quality

Utilising CQC's Single Assessment Framework to enable cross-learning and improve care delivery and safety across the Trust

Estates

A space optimisation project in collaboration with Abintra Consulting, addressing the additional space needs of Livewell Southwest.

Ready to tackle your next challenge?

Let’s start the conversation