Our design of the programme, and its 20-week duration, included:

• Creating a structured and collaborative approach for 140 core teams to complete their self-assessments, using the Single Assessment Framework as a key tool.

• Designing the digital self-assessment tool in collaboration with the CNIO for staff to deliver, monitor and develop their self-assessments on a continuous basis.

• Facilitating weekly coaching sessions with a broad range of teams and services to empower staff, helping them recognise their expertise and build confidence in driving service improvements.

• Delivering training and drop-in sessions that addressed how to approach a self-assessment, navigating the newly designed digital platform, and the role of quality improvement and assurance in day-to-day practice.
• Designing learning material on the Single Assessment Framework, CQC assessment, improvement planning, and how to embed quality assurance within governance processes.
• Creating a learning pack that reflects the perspectives of service users, families, and carers, ensuring improvements were informed and championed in partnership with experts-by-experience.
• Managing key aspects of the project including actions and escalations.
• Designing and delivering regular reports, including a ratings rational executive report aligned with CQC methodology, highlighting the self-assessed scores of all 140 teams.
•  Designing and implementing a quality sampling methodology, engaging with subject matter experts to ensure specialist oversight and feedback for teams • Writing various forms of communications, including weekly comms, to ensure clear direction and strong engagement across the Trust • Planning and conducting various in-person events, including a ‘closing’ event that was attended by NHSE, CQC, Experts by Experience, and NSFT Staff.