Neighbourhood Health Teams, Primary Care |

South West

Mayflower Medical Group

Leading the mobilisation of a primary care contract, ensuring a safe and seamless contract handover

Mayflower Medical Group is part of Livewell Southwest, a community and mental health services provider in the South West, delivering integrated health and care services across Plymouth, South Hams, and West Devon.

It works in partnership with local NHS organisations to support joined-up, place-based care and improve outcomes for local populations.

What We Did

In early 2022 Livewell Southwest (LSW) was asked by Devon ICB to take on a caretaker contract for Mayflower Medical Group, a Primary Care Network in Plymouth serving 50,000 patients across five practices. With three months available until contract go-live, Baxendale was asked to lead on the mobilisation of the contract and ensure the safe and smooth handover from the previous provider to LSW.

What Changed

We supported the project by:

Developing a comprehensive mobilisation plan encompassing all necessary actions to ensure a safe and smooth contract handover.
Establishing and leading a mobilisation steering group comprised of subject matter experts covering Workforce, Service Model, Governance, Finance & Contracts, Communications & Engagement, Business Intelligence, Digital, Estates and Clinical Governance.
Managing the mobilisation plan, collaborating closely with stakeholders to ensure timely completion of tasks and effective management of risks.
Collaborating with the previous provider, Devon Doctors, and Devon ICB to ensure timely transfer of information and troubleshooting any roadblocks.
Working with all third party suppliers to ensure seamless contract novation or set up of new contracts where necessary.
Working at the interface between LSW and Devon ICB to establish contractual arrangements.
Supporting the delivery model options appraisal and subsequent set up of Livewell Primary Care Group, a LSW subsidiary and holder of the caretaker contract.
Providing support to teams in preparing for go-live, including establishing governance arrangements for both mobilisation and post go-live.

Results

We successfully supported LSW with the timely mobilisation of the caretaker contract, ensuring a safe and seamless contract handover from Devon Doctors to Livewell Primary Care Group.

Related Case Studies

BAXCQC

Find out how MDC PCN simply and quickly worked through their CQC registration application

Quality

Supporting a mental health trust to deliver on their CQC Must and Should Dos

Quality

Implementation of a Quality Management System, completion of the Single Assessment Framework and introduction of a new audit schedule and governance framework for Psychiatry UK.

BAXCQC

Helping a specialist fertility service with a full CQC registration support package.

BAXCQC

Helping a dermatology provider navigate CQC registration.

BAXCQC

A collaborative group of practices who work together to focus on local patient care

Quality

Developing a robust improvement programme to address the key quality and safety issues within a mental health trust

Quality

Leading the mobilisation of a primary care contract, ensuring a safe and seamless contract handover

Quality

Utilising CQC's Single Assessment Framework to enable cross-learning and improve care delivery and safety across the Trust

Estates

A space optimisation project in collaboration with Abintra Consulting, addressing the additional space needs of Livewell Southwest.

Ready to tackle your next challenge?

Let’s start the conversation