Primary Care |

London

Maidenhead PCN

A collaborative group of practices who work together to focus on local patient care

“We can’t thank you guys enough. You have made the process easy, saved a lot of time and have been extremely responsive.”

Maidenhead PCN Manager

Maidenhead PCN wanted to secure their own CQC registration across 10 locations to improve accountability, standardise governance, and ensure operational consistency.
Key difficulties included:

Coordinating an application across multiple sites simultaneously.
Preparing extensive policies, documentation, and evidence that resonated with each location.
Balancing regulatory preparation with ongoing patient care.
Midway through the process, a new PCN manager joined, requiring guidance and support.

What We Did

BAXCQC provided a structured, end-to-end registration service:

Managed the full CQC application across all 10 locations, ensuring each site met regulatory requirements.
Reviewed existing policies and procedures, updating and developing them to align with best practice standards.
Developed policies and procedures that the PCN didn’t already have.
Coached for the CQC interview.
Supported the new PCN manager to get fully up to speed, ensuring continuity and understanding throughout the registration process.

What Changed

The PCN registered as a new provider, with 10 locations.
Streamlined governance and compliance across multiple sites.
Smooth transition for the new PCN manager, who was fully supported and confident in continuing oversight.
Reduced administrative burden, allowing staff to focus on patient care.
Inspection readiness established at every site, improving confidence in ongoing reg

Results

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