Community Health Providers |

North East

City Healthcare Partnership CIC

Support with designing and appraising a holistic supported housing service for Care Leavers.

We had an extremely positive experience working in partnership to explore new territory. Robin and the team are consummate professionals and have demonstrated expertise throughout our most recent project. Always available for advice and to answer any queries regardless of the current pandemic, the team were accessible, friendly, flexible and adaptable and provided the information and intelligence required for our company to make informed decisions, particularly regarding actual financial risk of service delivery models.

JAckie Griffiths, Deputy Chief Operating Officer, CHCP CIC

City Healthcare Partnership CIC (CHCP) are a provider of health and care services to people in Hull, the East Riding of Yorkshire and Merseyside. They provide over 50 services in community settings such as palliative care, psychological wellbeing, urgent care and dental services, and have over 1.7m patient contacts each year.

What We Did

Developing a Care Leaver service required CHCP to gain knowledge and expertise in new areas. In addition, should CHCP choose to become a supported housing provider it would need to make a significant investment either through acquisition of an existing suitable property, or conversion of assets. None of this comes without risk, highlighting the importance of understanding the market dynamics, potential revenue sources, the competition and risks before further developing their growth strategy.

What Changed

We developed phased workstreams to prompt a series of ‘go/no go’ checkpoints. This design helped the CHCP senior team to make informed decisions about the development of the new service, based on the likely operating conditions, social impact and financial sustainability. Our team gathered national best practice examples of targeted Care Leaver support services to scope the service model that best complemented its health and care delivery and ambition to generate meaningful social impact.

We performed market research and analysis to determine the need, demand and market for the service in Hull and East Riding. We analysed market trends and dynamics, assessed levels of competition, commissioning landscape and possible barriers and opportunities to enter the market. This indicated the most attractive options for CHCP and what could be achieved in terms of revenue.

Together we designed a holistic service vision and granular operating model to meet the needs of the commissioners and Care Leavers, drawing on CHCP’s breadth and depth of experience. Baxendale built on the operating model, developing an in-depth financial model, including growth scenarios to provide a commercial forecast to evidence the viability of the commercial opportunity and its likelihood to generate revenues to warrant a return on investment.

Results

At the time of writing, CHCP is engaging with commissioners to establish a roadmap for implementation of the new service.

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